The welcome that people get when they visit a business can be the foundation of a strong relationship and a positive impression, or it can do the opposite and give a bad impression of the business.
In order to give people a positive experience when they visit your business, and leave them with a great impression of your business and the people that work there, here are some top tips…
Firstly, make sure that people are greeted promptly and politely. Whoever is greeting visitors needs to have great people skills and ensure that people feel welcome when they arrive and are greeted in a timely manner.
Something that can be helpful, not only to help you manage visitors quickly during busy periods but also when it comes to the safety of everyone on site is a visitor sign in system like this www.ofec.co.uk/visitor-management-system-uk which means that you can easily and accurately record who is on site.
The reception area is another thing that needs to provide a welcoming experience for visitors. People usually need to wait in reception when they arrive for an appointment, so make sure that your reception area is comfortable with plenty of seating, and also that it creates a positive atmosphere.
Using your branding helps to give your business a professional appearance in a reception area, and also visitors should have access to drinks whilst they are waiting to be seen to ensure that they are comfortable and relaxed.